SMS Terms & Conditions

C R I T I C A L   W E L L N E S S

Effective date: August 3, 2026

Program Description

Critical Wellness, LLC provides in-station wellness services to fire departments and other public-safety agencies. As part of delivering those services, Critical Wellness sends operational text messages to the station and duty phone numbers supplied by the client agency.

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Messages state the time a crew's session is scheduled on a given day or give notice that the Critical Wellness provider team has finished at the previous station and is en-route. Critical Wellness does not send marketing, promotional, or sales messages on this program.

Who receives messages

Recipients are on-duty personnel at agencies that have contracted with Critical Wellness. Station phone numbers are supplied to Critical Wellness by the agency under a written service agreement, for the express purpose of coordinating the sessions the agency has contracted for.

Consent is recorded on a written Station Messaging Consent Form signed by an authorized representative of the department, confirming that the numbers provided are department-issued station or duty lines rather than personal numbers belonging to individual members. A blank copy of that form is available here. 

Numbers are entered manually by Critical Wellness. There is no public sign-up form, and no number is obtained from a purchased or third-party list.